Make a Claim It's actually really simple Your guide to completing a claim form Welcome to Petprotect Claims, we are sorry to learn that your pet has required recent veterinary treatment. To assist you in the claims process we have included a checklist for completion to ensure that ALL relevant documents required to process your claim are submitted. Failure to include the documents detailed below may result in a delay in the processing of your claim. Documents Required Fully completed claim form signed and dated by the policy holder and treating Vet Treatment invoices confirming amount claimed Your Pet's full updated medical history A copy of Your Pet's Vaccination Records All documents submitted are furnished with a veterinary practice stamp Print this Check List. Download the claim form now. How to make a claim: Download a claim form. Claim documents are in Adobe Acrobat format. If they don't open automatically get the free Acrobat reader from the Adobe website. Pet Protect Claim Form (Policy underwritten by Advent). Fully complete the claim form, signed and dated by the policy holder and treating Vet Enclose: Treatment invoices confirming amount claimed Your Pet's full updated medical history Your Pet's Vaccination Records All documents submitted must be furnished with a veterinary practice stamp Return to: Pet Protect Pet Insurance Furness House 53 Brighton Road Redhill RH1 6RD 0345 6024797 8am-6pm Mon-Fri Frequently Asked Questions Do I need to inform you before I need to make a claim? You do not need to advise us before you wish to make a claim, unless the treatment carried out is not at your usual veterinary surgery. How quickly are claims processed? We aim to process claims within 20 working days of receiving the completed claim form. Can payment be made directly to the vet? Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fees contribution that may apply to your policy will have to be settled by you with the vet. I need a new claim form. How do I get one? You can download a claim form here. Pet Protect Claim Form (Policy underwritten by Advent). When should I submit my claim? We must receive your completed claim form at our offices within 6 months of the treatment being given. What is a vet fees excess? How is it charged? This is the amount you must pay for each unrelated condition you claim for. This applies per condition per policy. What is a vet fee contribution? The contribution is a percentage fee that is only payable by you when you claim for vet fees. It is only deducted when you make a claim. A Pet is for Life -So is our Insurance. Get a Quote for your Pet Protect Lifelong Policy today. Dog Cat