Make a Claim | PetProtect Ltd.

Make a Claim

It's actually really simple

How to make a claim:

  1. Download a claim form. Claim documents are in Adobe Acrobat format. If they don't open automatically get the free Acrobat reader from the Adobe website.
  2. Fully complete the claim form, signed and dated by the policy holder and treating Vet
  3. Enclose:
    • Treatment invoices confirming amount claimed
    • Your Pet's full updated medical history
    • Your Pet's Vaccination Records
  4. All documents submitted must be furnished with a veterinary practice stamp
  5. Return to:

    Pet Protect Pet Insurance
    Furness House
    53 Brighton Road
    Redhill RH1 6RD

    0345 6024797
    8am-6pm Mon-Fri

Frequently Asked Questions

Do I need to inform you before I need to make a claim?

You do not need to advise us before you wish to make a claim, unless the treatment carried out is not at your usual veterinary surgery.

How quickly are claims processed?

We aim to process claims within 20 working days of receiving the completed claim form.

Can payment be made directly to the vet?

Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fees contribution that may apply to your policy will have to be settled by you with the vet.

I need a new claim form. How do I get one?

You can download a claim form here.

When should I submit my claim?

We must receive your completed claim form at our offices within 6 months of the treatment being given.

What is a vet fees excess? How is it charged?

This is the amount you must pay for each unrelated condition you claim for. This applies per condition per policy.

What is a vet fee contribution?

The contribution is a percentage fee that is only payable by you when you claim for vet fees. It is only deducted when you make a claim.